BEFORE YOU ARRIVE
It is always helpful to phone us before arriving at the clinic
(09) 277 8383 so that the veterinary team can prepare any emergency treatments to save time when you arrive and can assist you should you require help to carry your pet into the clinic.
For security reasons, our clinic is locked at all times. Please press the bell to the right of the main doors to let our nurses know you have arrived.
TRANSPORTING YOUR ANIMAL
Animals can find car trips stressful at the best of times, let alone when sick or injured.
It is important to keep your animal secured in the car. Ideally cats should be in a carry cage or a box to prevent them from moving and further injuring themselves. It is important to keep your dog on a lead as we have a busy car park and when entering the clinic, we may have multiple animals in the waiting room.
If you are concerned that your pet may have a spinal injury, it is beneficial to transport them on a flat surface.
Should your pet be seizuring it is a good idea to cover their head with a towel to avoid light stimulus and turn off the radio as the noise could trigger further seizures.
WHAT TO EXPECT
On arrival at our clinic, we triage patients and see them in accordance to urgency. Emergency work by nature is very unpredictable and therefore we do not schedule appointments. Vets will always see and treat the most critical patients first.
Should there be a delay, a veterinary nurse will check your pet's status and if required will provide emergency treatment, such as oxygen or pain relief. You may be required to wait in the waiting room in this situation.
If you have concerns about your pet's condition while you are waiting, please speak to the veterinary nurse on duty - don't sit and worry!
Once the veterinarian has examined your pet they will discuss treatment options with you and you will be given an estimate of costs at this stage.